Health Care System and Patient’s Rights in Montenegro – Winning citizens’ confidence
Research on the perception of the quality of health care, knowledge and respect for patients ‘rights, the spread of corruption, and the frequency of some forms of violation of patients’ rights in the public health sector of Montenegro, was conducted among adult citizens of Montenegro in the period from December 2016 to January 2017, A sample of 1006 respondents. The research puts in focus the perception of the quality of health services, the perception of respecting patients’ rights and the emergence of corruption in the health system.
The target population of this research are citizens of Montenegro ages 18 and over. Data collection was done through the CATI (Computer Aided Telephone Survey). The survey was carried out on a representative sample of the population that owns a fixed telephone in the household. The sample frame is based on data from the 2011 census and the telephone electronic directory. The stratification of the sample was carried out at the level of the municipality, type of settlement, ect. Urbanity, age categories and gender. The sample covered 18 municipalities in Montenegro. The survey was conducted by telephone, and the average length of the questionnaire was about 20 minutes.
The margin of error (for a level of confidence of 95%), a sample error for occurrences with an incidence of 50% is 3.09%. The error for occurrences with an incidence of 5% is 1.37%. An error of occurrence with an incidence of 15% is 2.21%, an error of occurrence with an incidence of 25% is 2.68%, in cases with an incidence of 35% it is 2.95%, while in cases with an incidence of 45% 3.07%. All mistakes are expressed for a confidence level of 95%.